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Which one of the strategies for promoting a positive service culture is most accurately shown in the following scenario? Since she started working at Digital
Motion, as a customer service representative, Aylah has made it her goal to learn as much as she can about the company and the products they sell. Every
Tuesday and Thursday, during her lunch, she does research on the view of the company, the company's history, the current products they sell, and the new
products that will soon be brought to market. Aylah does this to better respond to the numerous customer questions she receives on a daily basis.